All-round Massage Beauty Instrument Face

Return & Refund Policy

The Rana Group LLC

At The Rana Group LLC, we value our customers and strive to provide the highest quality beauty products. If you're not completely satisfied with your purchase, we're here to help!

Return Policy

We accept returns on unused, unopened, and undamaged products within 30 days of delivery. To be eligible for a return, your item must meet the following conditions:

✅ Product must be in its original packaging
✅ Must be unused and in new condition
✅ Proof of purchase (order confirmation or receipt) is required

Note: Due to hygiene and safety reasons, we cannot accept returns on opened or used beauty products.

How to Initiate a Return?

1️⃣ Contact Us: Email us at Info.theranagroupllcc@gmail.com with your order number and reason for return.
2️⃣ Approval: Once your return is approved, we will provide you with the return address.
3️⃣ Ship the Item: Pack your product securely and send it back. Customers are responsible for return shipping costs.
4️⃣ Refund Process: Once we receive and inspect the item, we will issue a refund to your original payment method within 5-7 business days.

Refunds & Exchanges

🔹 Refunds: If your return is approved, a refund will be processed to your original payment method. Shipping fees are non-refundable.
🔹 Exchanges: We only replace items if they are defective or damaged. Contact us within 48 hours of receiving your order to request an exchange.

Non-Returnable Items

❌ Opened or used beauty products
❌ Gift cards & promotional items
❌ Items marked as Final Sale

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product. We will arrange for a replacement or refund at no additional cost.

Need Help?

📧 Email: Info.theranagroupllcc@gmail.com
📞 Phone: +1 (917)-384-3256
📍 Address: 7901 4th St. N #18831, St. Petersburg, FL 33702, United States

Our customer service team is happy to assist you with any concerns. Thank you for shopping with The Rana Group LLC!

Would you like any modifications or additions to this? 😊